what we do and how we do..
BPO (Business Process Outsourcing), the multi-billion service stations for multinationals. Every customer is treated in equal ground; every business is served to achieve the excellence in customer service.
The seamless international service structure of WBMS makes it the pioneer of BPO in Nepal.
Customers are the most important assets for any organization. They are the resource upon which the success of the business depends. When thinking about the importance of customers it is useful to remember If any business do not develop customer loyalty and satisfaction, they could lose their customers.
At WBMS we understand the value of each customer; we understand if there are no customers the existence of any business is not possible.
It is the mission of WBMS to provide our clients with top quality call center services 24 hours-a-day (After completion of II phase) that provide the greatest chance of communicating with end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.
Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, WBMS has the people with the expertise to professionally service your needs.
Moving ahead with digital world, let’s make it more advanced and secured
A handful of initiatives can create connections between company and consumers, easing daily interactions for a seamless experience on both sides. Adding one more value to your esteemed organization and leaving a mark of service standard among your competitors.
We understand customers, as all of us are customers at times.
How do you want to be treated as a customer, World class? A simple option we have for your business & customers. We at WBMS, provide International standard service to all our clients and their customers. When you treat your customer properly, they come back…and they tell others. We believe in going extra mile for customer services.
Types of Service
Give your customer a close approach towards your company
These days, every business has their toll free number, the question is, is it really generating business or just adding expenses? We have a proper solution for your toll free number. Our expert toll free management platform will benefit your business by benefiting your customers.
A new look towards interactive voice response management
The interactive voice response has now understood as a first point of contact in any organization, our seamless IVR management service caters your clients and customers in a professional approach.
WBMS believes that the first impression is the last impression.
Every business wants to know their market, we help them connect
Market research and surveys where you actually speak to members of your target audience are an important part. You can choose to hire a company to do it for you; WBMS has arrived with all such options.
The backstage of your corporate workflow
The back-end is basically how the offline works are carried out, updates and changes are made. This refers to everything the user can’t see or feel while their work is being done. Usually people who work on the back-end are called data entry staff. Back-end consists of deadline, security, structure and its content management.
We understand adding one more customer to your business
The skill sets of our confident workforce management will design and implement the sale, up sales and cross sales campaigns. We understand that adding one more customer to your organization is generating one more business opportunity for you.
Understanding each customer is what we do
Our international level of training, mentor our workforce to understand the value of each customer and focus on their retention as a mission. The logical approach towards customer with multiple options allows us to increase the customer base of a business.
Know Your Customer
Most of the financial intuitions in Nepal are facing a challenge in completing the Know Your Customer form fill up. We understand that its everyday banking, everyday customer & everyday KYC. We accelerate the process to meet KYC mark beforehand. No more KYC backlogs.
Go active, get going
A huge number of inactive accounts are still waiting to get active; we provide the dormant to active service to the Banks and financial institutions. Not just the dormant account, but all other account related services also stay inactive.
Types of Service
Exclusive choice, expert design
World is moving towards advancement in communications, WBMS stands with your organization as one stop shop for all the common business related query’s. A simple way to get your organization connected to each of your customers. We understand all fingers are not equal, so every business creates difference in its nature. We create customized support platform so our client benefits maximum.
Talking business digitally
Digital telephony network has become an essential tool of winners. Internationally all the corporate world has become a part of digital telephony. Unified communication helps to reduce the long-term operating expenses and increase the work efficiency. Actively implementing and monitoring the digital telephony, business can keep track of real-time availability of their employee at work place.
HRM is the most important pillar of any organization.
Human resource management is one of the challenging factors in today’s corporate world. The vision, the mission and the objective of organization totally depends upon how well the HRM is motivated and mobilized. WBMS provides special training sessions, workshops about employee motivation and work force management.